Privacy policy

At AnkoroToys.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website.


1. Data Controller

  • Website: AnkoroToys.com
  • Owner: Ankoro Studio
  • Address: Calle Simancas 37, Barcelona, Spain
  • Email: ankorotoys@gmail.com
  • TIN: ES-47908535H


2. What Information We Collect

We collect personal information that you provide directly to us when you:

  • Make a purchase or register an account.
  • Contact us via email or through our contact form.
  • Subscribe to our newsletter or promotional offers.

The types of personal data we may collect include:

  • Name and contact details (email address, postal address, phone number).
  • Payment information (such as credit card details and billing address).
  • Order details (such as products purchased and order history).

We do not collect sensitive data unless specifically required for the fulfillment of your order (e.g., for customizations).


3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.
  • Provide customer support and respond to your inquiries.
  • Send order confirmations, shipping updates, and other necessary communications related to your purchase.
  • Send marketing and promotional emails (if you have subscribed to our newsletter, with the option to unsubscribe at any time).
  • Improve our website and services by analyzing customer feedback and behaviors.


4. Legal Basis for Processing

We collect and process your personal data based on:

  • Performance of a contract: The data is necessary to complete your order and provide the requested services.
  • Consent: If you have opted in to receive marketing emails or communications.
  • Legitimate interest: For website analytics and improvement, customer service, and preventing fraud.


5. How We Share Your Information

Your personal data will only be shared when necessary to fulfill your order or as required by law. We may share your information with:

  • Payment processors: To securely handle payments.
  • Shipping companies: To deliver your products.
  • Service providers: For website hosting, analytics, and email marketing services.

We do not sell or rent your personal information to third parties for any purpose.


6. Data Retention

We will retain your personal information for as long as necessary to provide you with our services and fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements.

Once your data is no longer necessary, it will be securely deleted or anonymized.


7. Your Rights

You have the right to:

  • Access your personal data and request a copy.
  • Correct or update any inaccurate or incomplete information.
  • Request deletion of your data if it is no longer needed.
  • Object to processing your data for marketing purposes.
  • Withdraw consent at any time if you have previously provided it for specific processing.

To exercise any of these rights, please contact us at ankorotoys@gmail.com.


8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve the user experience and analyze website traffic. Cookies are small text files stored on your device when you visit our site.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). These cookies help us:

  • Remember your preferences and items in your shopping cart.
  • Understand how visitors interact with our website through Google Analytics.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.


9. Third-Party Links

Our website may contain links to third-party websites (e.g., shipping services or payment processors). This Privacy Policy applies only to AnkoroToys.com, and we are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.


10. Data Security

We are committed to protecting your personal data and use a variety of security measures, such as SSL encryption, to prevent unauthorized access, disclosure, alteration, or destruction of your information.

However, no method of online transmission or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use strong passwords and safeguard your account information.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the date of the last revision will be indicated at the top.

It is your responsibility to review this page periodically for changes. Continued use of our website after changes have been posted signifies your acceptance of the updated policy.


12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: